Knox Upgrade License Overritten / Not Accepted

netdoctor

I was at version 1.6 and downloaded the newest version from Agile (now that you are the new owners) and when I launched the application my existing Knox license was gone. I re-entered my license and it is showing as not valid.



Now it shows that my trial expired and I can't open my Vaults with Knox.

tjl

Your 1.6 license won't work on 2.x. I got an e-mail from Agile with a new license for 2.x. All 1.x Knox licensees were supposed to get one (I think). I'd check your e-mail for a license for 2.x.

netdoctor

Yep, they sent one. I was filtered by postini as spam.



Thanks for the heads up.

MartyS

[quote name='netdoctor']Yep, they sent one. I was filtered by postini as spam.



Thanks for the heads up.[/QUOTE]



Thanks for the update, netdoctor, and welcome to the forums!

Eric McMillen

Marty,



I received my e-mail saying that a new license would be e-mailed to me, but I haven't seen it yet; not even in my SPAM filter. Are they still in the process of sending them out or do I need to request a resend and if so from whom do I do that?



Thanks



Eric McMillen

thightower

Hi Eric,



Send the team an email, they will try to help you out. Include any relevant information that would be necessary to locate you in the database etc..

I am not sure who has the old records AWS or Marko (original developer) but they can look into it.



Like original name, on the previous license, previous email addy, date of purchase etc



SUPPORT at AGILE dot WS

Nik

[quote name='Eric McMillen']I received my e-mail saying that a new license would be e-mailed to me, but I haven't seen it yet; not even in my SPAM filter. Are they still in the process of sending them out or do I need to request a resend and if so from whom do I do that?[/QUOTE]

Welcome to the forums, Eric. I've just recent your license to you via e-mail. Please let us know if we can help you with anything else.